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  1. TUS Airways
  2. Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Baggage

  • I forgot something on board. What should I do?
  • My baggage is being missing. What do I do?
  • My baggage has been damaged, what can I do?
  • Where can I find information about "dangerous goods"?
  • What are the limitations of carriage of liquids in cabin baggage?
  • What are the conditions of carrying weapons or ammunition with TUS Airways?
See all 12 articles

Customer Service

  • How can I contact TUS Airways call center ?
  • I wish to file a complaint? What do I need to do?

Cancellations and Changes

  • What are my rights in respect of delays, overbookings, and cancellations?
  • I wish to cancel my flight. Do I get my money back for the purchased seat?
  • Can I change the name on my ticket ?
  • I want to cancel my ticket. What do I need to do?
  • How can I change my booking?

Fare Rules

  • I found a less expensive ticket than the one I have already purchased. Can I get money back for the difference?
  • What are the applicable fare rules for my ticket?

Seat Selection

  • How can I add seats to my booking?
TUS Airways