Frequently Asked Questions (FAQs)

Baggage

• I forgot something on board. What should I do?
• My baggage is being missing. What do I do?
• My baggage has been damaged, what can I do?
• Where can I find information about "dangerous goods"?
• What are the limitations of carriage of liquids in cabin baggage?
• What are the conditions of carrying weapons or ammunition with TUS Airways?

See all 12 articles

Customer Service

• How can I contact TUS Airways call center ?
• I wish to file a complaint? What do I need to do?

Cancellations and Changes

• What are my rights in respect of delays, overbookings, and cancellations?
• I wish to cancel my flight. Do I get my money back for the purchased seat?
• Can I change the name on my ticket ?
• I want to cancel my ticket. What do I need to do?
• How can I change my booking?

Fare Rules

• I found a less expensive ticket than the one I have already purchased. Can I get money back for the difference?
• What are the applicable fare rules for my ticket?

Seat Selection

• How can I add seats to my booking?